Portable Toilet FAQ
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Typically delivery of restrooms & equipment is much cheaper on weekdays or non-holiday periods. The reason for this is because your restroom can be grouped together with other customers on the same day thus you and our other clients share the cost.
Another advantage of this strategy is peace of mind, having your restroom dropped off on Friday for a Saturday party is much less stressful than worrying about having the portable toilet arrive late.
Remember to plan & prepare an area for the restroom to be dropped off at, keep in mind that these restrooms are very heavy and cannot be moved too far from where the truck can drive.
We recommend ordering portable toilets & services a few days in advance of the drop off/service date, If you're ordering for busy times such as around holidays or in peak season (the summer & fall), or you're ordering a large quantity of restrooms we prefer you to order even further before the drop off date.
We're currently experiencing an unusually high demand for our equipment this year and typically sellout every weekend of the summer, so please call us sooner rather than later to secure your order.
If you have never rented from us before or it's been a while please have the following information ready...
Account Name: it can be under a personal or business name
Phone Number: office & site phone numbers both if available
Drop Off Address:
Equipment Type & Quantities:
Usage of Equipment: party, wedding, construction, ranch etc
Email: optional to receive invoices & receipts online
Credit or Debit Card: this info is used to secure the equipment rented from extreme circumstances like theft, severe damage & to secure payment if after several attempts, we're unable to reach you regarding an outstanding invoice.
Please have your account name, the drop off address, type of equipment and date of drop off to place your order.
Nearly all portable toilet companies charge a minimum fee to rent a portable toilet, so regardless if you only need it for a day or a whole month the price will be around the same. This is because most of the cost of renting a portable toilet is preparing and getting that restroom out to the site. Remember to always add the sales tax from your county in estimating your monthly total.
Typically a portable restroom company does not publish their rates publicly as they sometimes vary and can also be used by a competitor. However, in the Bay Area the average monthly rental rate for a restroom is roughly $100.
Our rates are typically lower to average & our customers get our premium level of service with that meaning we have the best value. The reason for our extra value is simple, we're a local independent company without all the overhead of a much larger company, also we find that giving our clients better service is actually cheaper for us in the long run.
We do sometimes price match our competitors, so if you find a better price remember ask us if we can match it.
Remember that like almost any portable toilet or rental equipment company it's your responsibility to keep our equipment free from damage while at your site. We recommend getting insurance or adding the restroom to your current insurance for your event or job site if damage is a concern to you.
Damage that we may charge for are that which permanently disfigures the look or function of the restroom, or damage that takes more than 30 minutes of work to remove/repair. These damages include burn marks, cuts, holes, scratches, graffiti, concrete, tar etc. Repair of these damages will be charged by the time it takes to recover the restroom and/or the part needed to be replaced. If the restroom is beyond recovery the charge will be the cost to replace the restroom.
Please remember that we would rather get back our restroom in good condition than to charge you to repair it. Repairing it means down time for our restroom (we cannot rent out broken restrooms) and a lot of work to us to rebuild them.
Tips on Graffiti Removal: We recommend that if you spot graffiti on your toilet, remove it immediately with a paint remover (Jasco from your local hardware store works great).
Tips on Concrete Removal: If you left your restroom too close to the concrete please visit your local hardware or pool supply store and get Muratic Acid. This type of acid dissolves concrete and will not affect the plastic of our portable toilet.
The requirement for placement is a flat level ground that's the size of the dimensions of the portable toilet you ordered and is less than 35ft away from a drive-able surface. Always remember that the path where we must move the portable toilet through must also meet the minimum dimensions of the toilet. This means that most home fence gates (normally 3ft wide) are a bit too narrow to allow our restroom to fit through.
Keep in mind that portable toilets located near driving surfaces that are impassable by large vehicles or in wet weather may not be deliverable or serviceable. Toilets behind gates or locked must be open during normal business hours (7am -6pm) or a combination lock must be used with the code provided to our staff to prevent missed services.
If you've just rented a portable toilet long term you restroom will be serviced the following week from when it was dropped off. So if you had your restroom dropped off on Tuesday, your first service may be on any weekday of the following week. This is because our service trucks are on a route, and depending on where your restroom is, the day of service is likely to different. But don't worry we've included extra supplies to last you until your first service.
Our service drivers may start their route as early as 7am and finish as late as 6pm, The time that they service your restroom is usually very consistent but can vary by the addition of another restroom or other factors that are out of our control.
If your service day is on a major holiday like Christmas or July 4th, you may find that your service day will be moved to the previous or next day.
How Far Is Too Far:
Our service truck has various equipment that needs to be kept in range of the restroom in order to provide service. Hose for evacuating waste has a range of 35ft from the truck and the pressure washing hose has a range of 20ft. We recommend having a restroom as close as possible to the service truck to help us clean your restroom better and to make it quick and easy for the driver.
Please also make sure that the part of your property where the restroom is located is free from danger or hazards. Our service driver may choose to skip your location if they feel that it poses a threat to their life or health.
In rare cases your restroom may not get serviced, here are the most likely reasons why...
90% Locked Gate, Locked Or Inaccessible Toilet
5% Past Due Account
2% Driver Mistake
2% Office Routing Mistake
Santa Rosa zip code(s)
95404, 95409, 95403, 95407, 95401, 95405, 95452, 95439, 95448, 95492, 95472, 95442, 95402